5 Signs it’s Time to Hire a Social Media Agency for Your E-Commerce Business

Mar 5, 2024 | Social Media Marketing

5 Signs to Hire a Social Media Agency for Your E-Commerce Business
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For businesses that want to stay relevant in today’s fast paced digital arena, leveraging social media is no longer optional. According to a 2018 study by Avionos, more than half of consumers (55%) make purchases directly from their favorite company’s social media channels, while a survey by Sprout Social in 2021 found that 80% of social media shoppers are more likely to purchase from brands they are familiar with. Needless to say, the ability to connect with an audience, build brand awareness, and drive sales through diverse platforms like Instagram, Facebook, and YouTube is more important than ever. 

Social Media Agencies for E-Commerce Businesses

What do Social Media Agencies Do?

Social media agencies are companies that specialize in helping businesses face the challenges of digital marketing without being overwhelmed by the demands. They employ professionals with skills in graphic design, copywriting, digital strategy, data analysis, and more, allowing them to create tailored content that resonates with a brand’s target audience. Social media services allow businesses to outsource content creation and publishing to the experts.

What do Social Media Agencies Do

The Challenge for E-Commerce Business Owners

Despite this, many business founders struggle with the idea of relinquishing control of their platforms. 

One reason for this disconnect, lies in the fact that e-commerce businesses are often the passion projects of entrepreneurs who have poured their heart and soul into building a brand from the ground up. These individuals may have played a jack-of-all-trades role, especially in the early stages, and mastered various skills like marketing out of necessity. But as their businesses grow, the complexity and demands of maintaining a robust online presence increases exponentially. 

From the intensive demands of time management, to the relentless pace of trends and platform updates, E-commerce businesses face a multitude of challenges that can hinder their ability to capitalize on the opportunities of social media marketing. When these obstacles begin to pile up, an experienced social media agency can elevate a brand’s online presence and help them to not only achieve, but exceed their business goals. 

5 Signs it’s Time to Hire a Social Media Agency

So, how do you know when it’s time to invest in a social media agency? 

Here are five signs it’s time to hand over the reins.

1. Your Social Media Efforts Are Not Driving Results

If you notice a lack of improvement in engagement, traffic, or sales, despite churning out content on multiple platforms, then your social media strategy may not be working the way it’s supposed to. With social media, you should always look for measurable results. The number of likes, comments, and shares on your posts should be steadily growing. If they’re not, it may be a sign that your content isn’t resonating with your audience.

This could be due to a lack of relevance, poor timing, an overly promotional tone, inconsistency in messaging, or insufficient understanding of your audience’s preferences. Addressing these issues requires a thoughtful social media marketing strategy, deep audience insight, and continuous adaptation to feedback and analytics, areas where social media agencies often excel. They can also help with profile optimization and refining your brand voice.

Stagnant social media performance indicates the need for a refined approach. Social media agencies can help to revive your social media presence by setting clear goals, tracking essential metrics, and optimizing strategies to ensure that your diligent efforts yield a solid return on investment (ROI).

2. You’re Unable to Keep Up with Social Media Trends

The swift pace of social media trends requires a dynamic approach to stay competitive. If you find it challenging to adapt to new features and algorithms, or stay informed about user behaviors, you’re not alone. But it is a sign that you might need external expertise (and a helping hand). Social media agencies have entire teams devoted to tracking these trends in order to help their clients stay relevant and ahead.

Each platform has its own complexities and algorithms. Partnering with social media marketing experts will ensure that you’re maximizing the potential of the latest social media tools without the ongoing burden of adaptation.

3. Your Content Quality or Consistency Is Lacking

Maintaining high-quality, consistent content is crucial for engaging and retaining an audience, yet many businesses struggle with this due to limited time or resources. Social media agencies provide professional content creation, and strategic scheduling, to ensure your brand consistently connects with your audience. They handle everything from crafting new engaging posts to managing a regular posting schedule, allowing you to focus on other business priorities. 

Partnering with an agency ensures that your social media presence is both vibrant and consistent – key factors in building a loyal online community.

4. You’re Not Engaging Effectively with Your Audience

The Importance of Audience Engagement on Social Media

Effective audience engagement is just as important as quality content, yet it’s often overlooked by growing e-commerce businesses who are overwhelmed with other tasks.

This seemingly small oversight can have drastic consequences considering 70% of customers expect a response from brands within twenty-four hours or less according to another survey conducted by Sprout Social in 2024. 

How Social Media Marketing Agencies Can Help

Social media strategy experts can fill this gap by managing interactions such as comments and messages professionally, to ensure every customer feels heard and valued. Their industry expertise not only keeps your audience engaged, but also strengthens your brand’s overall community, which increases the likelihood that followers will convert into customers. 

If your team is struggling to maintain meaningful engagement, it might be time to consider the specialized support a social media agency offers.

5. You Lack a Cohesive Social Media Strategy

A cohesive social media strategy that is aligned with your overall business goals, is fundamental for digital marketing success. Without it, efforts can feel disjointed and ineffective. A good social media agency will develop a strategy that is tailored to your business to ensure that it resonates with your target audience, while also complementing your broader marketing initiatives.

With years of experience across various brands, social media agencies bring a depth of expertise that can transform your online presence, and align each campaign and post with a broader, strategic vision. 

If your current marketing efforts lack direction, or fail to contribute meaningfully to your business objectives, it’s a strong sign that partnering with a social media agency could bring the cohesion and focus your digital marketing strategy needs.

The Best Social Media Agencies Offer a Competitive Advantage

Recognizing when you need professional help with your social media strategy can save you time and money in the long run. If any of these signs resonate with you, it might be time to consider hiring a social media agency. With their expertise, you can enhance your online presence, engage more effectively with your audience, and achieve your business objectives.

The Best Social Media Agencies

Find a Digital Marketing Agency That Offers a Holistic Approach

If you want more customers, you need to generate qualified leads with a data driven approach. The best agencies look at the entire picture of your business and offer a holistic approach. Consider hiring a full-service agency for your social media marketing.

A full-service agency can not only support you with social media growth on Facebook, Instagram, LinkedIn and other platforms – they can also boost your online marketing. By incorporating web development, google ads, search engine optimization, branding and other services into your marketing toolkit, you’ll be empowered to increase visibility and gain an edge over your competitors.

Seek out marketing companies that offer a range of services. These are the agencies that will understand how your social media strategy can support your other marketing tactics.

Social Media Marketing Agency FAQs

Q: What do social media agencies do?

A: Social media agencies specialize in creating and executing social media strategies to enhance a brand’s online presence. They manage content creation, scheduling, engagement, advertising, analytics, and reporting across various social media platforms to achieve specific business objectives.

Q: Is it worth hiring a social media agency?

A: Hiring a social media agency can be extremely beneficial for businesses who have become established and are looking to elevate their social media efforts without diverting internal resources. Companies venturing into new markets or introducing new products can also reap considerable rewards. These agencies bring expertise, experience, and tools that can drive engagement, increase brand awareness, and improve ROI, making them a valuable investment for many businesses.

Q: How do social media agencies measure success?

A: Social media agencies typically measure success through key performance indicators (KPIs) such as engagement metrics (likes, shares, comments), follower growth, website traffic generated from social media, conversion rates, and return on investment (ROI) from advertising campaigns. They may also track brand sentiment, customer satisfaction, and other qualitative measures to assess the effectiveness of their strategies.

Q: What types of businesses benefit most from hiring a social media agency?

A: Businesses of various sizes and industries can benefit from hiring a social media agency, but certain types of businesses may find it particularly advantageous. These include startups and small businesses looking to establish a strong online presence quickly, established companies seeking to revitalize their social media strategy, e-commerce businesses aiming to drive sales through social channels, and businesses operating in highly competitive industries where effective social media marketing can provide a competitive edge.